Service Level Agreements

• Uncomplicated SLA’s with month to month contracts
• Unlimited Support
• SLA clients have guaranteed response times
• SLA clients are covered for proactive and reactive support work
• SLA clients take response time preference to Ad Hoc clients

Remote Support drives down cost to the client and results in quicker problem resolution, we can provide a virtual IT team for your business. With the use of our ticket system performance can be tracked and measured.

Outsourcing your IT needs means never will your Administrator be on leave or unavailable to you. You will also benefit form the knowledge of Senior Administrators that are normally not affordable to SME’s